Our Policies

• Order Cannot be cancelled, returned or exchanged once they have been placed.

• NO REFUND / NO EXCHANGE

• We have a Proper Team that check defects and do packaging. So our team makes it sure that there is no defect in our Articles.

• We ship your orders on same day so they reach to our beloved customers on time.

• You will receive order tracking details shortly once the order is placed on your mail as well as phone through SMS.

• Delivery Time For Domestic Orders: In general, domestic shipments are delivered within 5-7 days’ time (the delivery might take more or less amount of time in rare cases depending upon accessibility of location, time of the year as well as any external uncontrollable factors impacting any region)

• Domestic Orders: We offer FREE SHIPPING for all orders in India.

We are committed to delivering your orders on time and would try our best to ship the orders timely, as per our promise. We use third party delivery partners, and we are not responsible for delays in delivery post handover of the product. Additionally, in the event of service interruptions caused by events beyond our control, we would not be able to guarantee on-time shipment.

For change requests of delivery address or contact information of the recipient, please share the relevant details via email on thekalaindia@gmail.com and we will coordinate with our logistics partners to update the same if possible.

For all customer service enquiries, please whatsapp or call us at +91 7219679974 or email us at thekalaindia@gmail.com – our customer service remains open from Monday to Saturday between 11am to 7pm, except on declared holidays.

GST is collected on all domestic orders and is already included in the prices displayed for all products.